HP has really hit rock bottom of all technology providers when it comes to customer service, which is the reason I have been recommending that companies and personal technology users think twice and look at other options when it comes time to purchase a technology product. This is not to say that those who have purchased technology from other manufacturers will not have similar experiences with those non-HP products, however take it from someone who has purchased and own many technology products; the worst customer service experience I have ever had was with HP. That’s saying a lot since my profession for the past 20+ years has been computer/electronics engineering, technology business analyst and technology consulting.
Several years ago, I was an advocate for HP products. I even recommended an HP netbook to my brother. However, that all changed when I needed to contact their customer service for an issue regarding my HP tablet PC. I won’t go into all of the details in this post since I have already explained the entire case in a previous post on this blog. But I will say that not only did they refuse to take the necessary steps to correct their design flaw which rendered the tablet useless, but worst of all, the customer service supervisor I talked to did it with a level of arrogance and defiance I had never experienced from any other company in all my years. Their attitude toward my customer service case was the main reason I no longer use or recommend their products and on the contrary have discouraged hundreds of potential customers from purchasing HP products, giving them advise on alternatives that would fulfill their needs with an even higher level of efficiency at the same or lower cost. HP’s arrogance even outweighs the $1400 cost of the tablet I purchased which I will never recover. Basically, thanks to HP’s design which utilized an nVidia GPU with a design flaw that caused the chip to overheat and separate from the motherboard, HP claimed no responsibility when in fact it was completely their responsibility. Any flaws in their technology products are their responsibility and they owe their customers a satisfactory response. No customer should have to endure an arrogant and irresponsible response from their management. In addition, the customer should never pay for a companies mistakes!
I recommend the following; consider all other options before choosing to purchase an HP product. If it’s too late and you have already purchased an HP product, I hope for your sake it never fails so that you have to contact their customer service.